Refund policy
RETURN & REFUND POLICY
Last updated: Last updated: August 2026
At Copper Skin Collective, we take great care in formulating our products to the highest standard. Due to the nature of our skincare serums, we are unable to accept returns or offer refunds once a product has been opened or used — with one important exception: our Results Confidence Guarantee.
Our Results Confidence Guarantee
We believe in our Multi-Peptide Renewal Serum. If you are a first-time customer and you use our serum consistently — morning and night for at least 60 days — and you don't notice any positive change in your skin, we will refund your purchase price (excluding shipping costs).
To be eligible for a refund under our Results Confidence Guarantee, you must:
- Be a first-time purchaser of the product
- Have used the serum consistently, morning and night, for a minimum of 60 days
- Contact us within 14 days of completing your 60-day trial at info@copperskincollective.com
- Provide your order number and a brief description of your experience
Each claim will be reviewed individually. Approved refunds will be processed back to your original payment method within 5–10 business days.
All Other Sales Are Final
Outside of the Results Confidence Guarantee and the exceptions listed below, all sales are considered final upon opening. We are unable to accept returns or exchanges for change of mind, incorrect product selection, or sensitivity to ingredients that are clearly listed on our product packaging and website.
We strongly encourage all customers to review the full ingredient list prior to purchase, especially if you have known skin sensitivities or allergies.
Adverse Reaction Policy
We understand that skin reactions can occur unexpectedly. If you experience a severe adverse reaction directly attributed to one of our products, please contact us within 7 days of the reaction occurring at info@copperskincollective.com.
To be considered for a refund under this policy, you will need to provide:
- Proof of purchase (order number)
- A description of the reaction experienced
- Supporting documentation (e.g., a note from a medical professional or GP / photo showing skin reaction )
Each case will be assessed individually, and we reserve the right to request additional information. Approved refunds will be processed back to the original payment method within 5–10 business days.
International Orders
Due to the nature of our skincare products and for hygiene reasons, Copper Skin Collective does not accept returns or offer refunds on any orders, including international orders to the United States, United Kingdom, and New Zealand.
Please note that duties and import taxes paid at checkout are non-refundable.
Contact Us
If you have any questions about this policy, please reach out to us at info@copperskincollective.com or through our website contact form.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Sale Items / Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds - Upon Approval
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@copperskincollective.com.
