Subscription Policy

Last updated: October 2026

This Subscription Policy applies to all Subscribe & Save subscriptions placed through the Copper Skin Collective online store at www.copperskincollective.com.au.

1. Our Subscribe & Save Program

Copper Skin Collective's Subscribe & Save program lets you receive your favourite peptide skincare products on a recurring basis at a 15% discount off the standard retail price. You choose your preferred delivery cadence at the time of subscribing:

• Every 6 weeks
• Every 8 weeks
• Every 10 weeks

The 15% discount is applied automatically to each recurring order for as long as your subscription remains active.

2. Billing & Payment

Your payment method is charged on the day each subscription order is generated — that is, on your scheduled renewal date (6, 8, or 10 weeks from your previous order, depending on your chosen cadence). You will receive an email notification before each charge is processed.

We accept all major credit and debit cards supported at checkout. Your payment details are stored securely and are processed by Shopify Payments in accordance with PCI-DSS standards.

3. Renewal

Subscriptions renew automatically on your chosen cadence. There is no minimum commitment period. Your subscription will continue until you pause, skip, or cancel it.

4. Skipping an Order

You may skip an upcoming delivery at any time before the order is generated. To skip, log in to your customer account at www.copperskincollective.com.au and manage your subscription. Skipping a delivery does not cancel your subscription — your next order will be scheduled after the skipped cycle.

5. Changing Your Delivery Cadence

You may change your delivery frequency (between 6, 8, and 10 weeks) at any time through your customer account. Changes take effect from your next scheduled order.

6. Cancellation

You may cancel your subscription at any time with no cancellation fee. To cancel:

• Log in to your customer account and cancel through the Subscriptions section; or
• Contact us at info@copperskincollective.com and we will process the cancellation for you.

Cancellations must be submitted before your next scheduled renewal date to avoid being charged for that order. If an order has already been generated and payment processed, the cancellation will apply from the following cycle.

7. Missed or Failed Payments

If a payment fails, we will attempt to process it again. You will be notified by email if a payment cannot be collected. If the payment remains unsuccessful after our retry attempts, your subscription may be paused or cancelled. You can update your payment details at any time through your customer account to prevent interruption to your deliveries.

8. Refunds & Returns

Our standard Refund & Returns Policy applies to all subscription orders. If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery. We do not offer refunds for change-of-mind on subscription orders that have already been dispatched. If you believe you were charged in error, please contact us promptly and we will investigate.

9. Pricing Changes

We reserve the right to change the price of products at any time. If a price change affects your subscription, we will notify you by email before the change takes effect. You will have the opportunity to cancel before any new pricing applies.

10. Contact Us

If you have any questions about your subscription or this policy, please reach out to us:

• Email: info@copperskincollective.com
• Mailing address: Copper Skin Collective, Suite 213, 1930 Gold Coast Hwy, Miami QLD 4220, Australia
• ABN: 18 695 164 133

We aim to respond to all enquiries within 2 business days.